Privacy Policy for Jockow

1. Introduction

Welcome to Jockow ("App"), a messaging platform designed exclusively for male users to connect, communicate, and build relationships in a safe and respectful environment. This Privacy Policy ("Policy") explains how Krayknot Labs ("we," "us," "our," or "Krayknot Labs"), the operator of Jockow, collects, uses, discloses, stores, and protects your personal information.

By using Jockow, you agree to the practices described in this Policy. If you do not agree, please do not use the App.

We strive to comply with applicable data protection laws globally and aim to be transparent about our practices.

1.1 Purpose of this Policy

• The types of personal information we collect and why.
• How we use, share, and protect your information.
• Your rights and choices regarding your personal information.
• Our compliance with local and international laws.

For questions, contact us at helpdesk@jockow.com.

1.2 Scope

This Policy applies to all users of Jockow, including those accessing the App via the Google or Apple Play Store. It excludes third-party services governed by their own policies.

2. Information We Collect

We collect data to provide, improve, and personalize Jockow’s services.

2.1 Information You Provide

• Account Information: Username, email, password, and optional profile details.
• User Content: Photos, profile descriptions, and messages (manually reviewed).
• Payment Information: Managed via the Google/Apple Play Store. We do not store payment data.
• Support Communications: Info provided during support interactions.

2.2 Information We Collect Automatically

• IP Address & Location: For country-specific features and compliance.
• Usage Data: Screens visited, features used, time spent, and crash reports.
• Log Data: Access times, error logs, connection details.

2.3 Information from Other Sources

We may receive limited subscription or transaction details from the Google/Apple Play Store.

3. How We Use Your Information

3.1 To Provide Services

• Manage user accounts and provide access to features.
• Enable messaging and profile sharing.
• Provide localized experiences based on approximate location.
• Enable access to paid features via store transactions.

3.2 To Improve and Personalize the App

• Analyze usage patterns and feature engagement.
• Personalize user experience and suggestions.
• Optimize performance across different devices.

3.3 To Ensure Safety and Compliance

• Moderate content to enforce policies.
• Prevent abuse, fraud, and unauthorized access.
• Comply with legal requirements.

3.4 To Communicate with You

• Respond to inquiries at helpdesk@jockow.com.
• Send service updates, features, and policy changes.

3.5 To Conduct Research and Development

We may use anonymized data to improve features and develop new services.

4. How We Share Your Information

4.1 With Other Users

Profile details and messages are shared with others based on your settings.

4.2 With Service Providers

• Google/Apple Play Store for transactions.
• Other providers (if used in future) will adhere to strict confidentiality.

4.3 For Legal and Safety Reasons

We may disclose your information to comply with laws, protect rights, or enforce our policies.

4.4 In Business Transfers

Data may be transferred during acquisitions or mergers, with notice provided if required.

4.5 With Your Consent

We may share your information with explicit consent for promotions or special features.

5. Data Storage and Security

5.1 Data Storage

Your data is stored securely on our or trusted partners’ servers, possibly in multiple jurisdictions.

5.2 Security Measures

• Encryption in transit and at rest where feasible.
• Access control and regular security assessments.
• Manual moderation to maintain community safety.

Despite our best efforts, no system is completely secure. We aim to minimize risks and respond promptly to any incidents.

5.3 Data Retention

We retain your data only as long as necessary for:

• Providing services and fulfilling purposes outlined in this Policy.
• Legal compliance and dispute resolution.

When no longer needed, data is deleted or anonymized unless retention is required by law.

6. Your Rights and Choices

We empower you to control your personal information. Depending on your jurisdiction, you may have the following rights:

6.1 Access and Correction

You can access and update your account information (e.g., username, profile details) through the App’s settings. If you need assistance accessing other data, contact us at helpdesk@jockow.com.

6.2 Deletion

You may delete your account at any time via the App’s settings or by emailing helpdesk@jockow.com. Upon deletion, we will remove your personal information, except for data we must retain for legal reasons or data shared with other users (e.g., messages) temporarily.

6.3 Opt-Out of Communications

You may opt out of non-essential communications, such as promotional emails, by following unsubscribe instructions or contacting us. You cannot opt out of essential notifications, such as account or policy updates.

6.4 Location Data

We collect approximate location data (via IP address) to provide country-based services. You may limit this by adjusting your device’s network settings, but doing so may affect App functionality.

6.5 Jurisdictional Rights

Depending on where you reside, you may have additional Data Protection Rights. To exercise these rights, contact us at helpdesk@jockow.com. We will respond within the timeframes required by law (e.g., 30 days for GDPR requests).

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure these transfers comply with regulations by using contractual clauses and data protection safeguards. By using Jockow, you consent to such transfers.

8. Children’s Privacy

Jockow is for users aged 18 and older. We do not knowingly collect data from individuals under 18. If discovered, such accounts will be terminated and data deleted. Please report minors using Jockow to helpdesk@jockow.com.

9. Third-Party Services

9.1 Google or Apple Play Store

All downloads and payments are handled through the Google or Apple Play Store. We do not have access to your full payment details.

9.2 No Other Third-Party Integrations

Jockow currently has no third-party integrations. Future additions will follow data protection standards. Any links (e.g., blogs or ads) are accessed at the user’s discretion.

9.3 Links to External Sites

Jockow may include links to external sites (e.g., Play Store support). We are not responsible for their privacy practices and encourage you to read their policies.

10. Compliance with Laws

We comply with data protection laws including GDPR, CCPA, and others where we operate. 

11. Changes to This Policy

This Policy may be updated from time to time. Major changes will be communicated via in-app notices, email, or other appropriate means. Continued use of Jockow after updates indicates acceptance.

12. Contact Us

If you have any questions or concerns about this Policy, please contact us:

Krayknot Labs
Email: helpdesk@jockow.com

We aim to respond within 7 business days unless additional time is required for legal requests.

13. Additional Information

13.1 Data Protection Officer

We do not currently have a formal Data Protection Officer. Our support team handles privacy matters via helpdesk@jockow.com.

13.2 Complaints

If you believe we mishandled your data, please contact us to resolve the issue.

13.3 Language

This Policy is available in English. If translated, the English version governs in case of conflict.

14. Detailed Data Practices

14.1 IP Address and Location Data

We use IP addresses to determine approximate location for service customization, legal compliance, and security. We do not collect GPS data unless explicitly enabled in the future.

14.2 User Content Moderation

We manually review user content (e.g., photos, messages (will shift to AI algorithms in future))) to enforce our no-nudity and no-obscenity policy. Our trained moderators follow strict privacy guidelines.

14.3 Anonymized Data

We may anonymize data to analyze usage trends and improve the App. Anonymized data cannot identify individuals and is not considered personal data.

14.4 Data Minimization

We collect only essential data. Sensitive info like government IDs or full birthdates is never required. Optional fields give users control over what they share.

14.5 Cross-Border Data Flows

To support global operations, we use safeguards for international transfers (e.g., encryption, contractual clauses) and follow legal developments like the EU-U.S. Data Privacy Framework.

15. User Responsibilities

To help protect your privacy, we recommend:

• Using a strong, unique password.
• Not sharing sensitive content in messages or profiles.
• Reviewing device privacy settings.
• Reporting unauthorized activity immediately.

16. Future Developments

Jockow may evolve to include new features like:

• Advanced personalization with user consent.
• Third-party integrations with updated privacy disclosures.
• Opt-in location-based enhancements.

We’ll update this Policy to reflect such changes and seek consent where legally required.

17. Conclusion

Your privacy is a cornerstone of Jockow’s mission. We’re committed to responsible, transparent data practices. If you have questions or suggestions, reach out to helpdesk@jockow.com.

This Policy serves as a comprehensive guide to how we handle your data. Please read it carefully and feel free to reach out if you have concerns.